Return Policy

Last Updated: 09/28/2023

1. Returns and Exchanges

At Pixite, we strive to provide you with high-quality personalized products that meet your expectations. If you are not satisfied with your purchase, we offer returns and exchanges under the conditions outlined in this Return Policy.

2. Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • The request for a return or exchange must be submitted within 2 days from the date of delivery.
  • Customized or personalized items are generally not eligible for returns or exchanges, as they are tailored to your specific design.

3. Returns Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Our customer support team will provide you with instructions on how to proceed, including the return address and any required documentation.
  3. Return the item in its original packaging, along with any included accessories and documentation, to the provided address.

4. Refunds

Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.

5. Exchanges

If you wish to exchange an item for a different size, color, or design, please follow the returns process mentioned above. Once the returned item is received and inspected, we will process the exchange and ship the replacement item to you.

6. Shipping Costs

Return shipping costs are generally the responsibility of the customer. In cases where the return is due to an error on our part (e.g., incorrect item shipped, damaged item), Pixite will cover the return shipping costs.

7. Non-Returnable Items

Certain items, such as personalized and custom-designed products, may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 24 hours of receiving the item. We will work with you to resolve the issue and provide a replacement, exchange, or refund as appropriate.

9. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at [email protected].