Last Updated: 09/28/2023
At Pixite, we strive to provide you with high-quality personalized products that meet your expectations. If you are not satisfied with your purchase, we offer returns and exchanges under the conditions outlined in this Return Policy.
To be eligible for a return or exchange, the following conditions must be met:
To initiate a return or exchange, please follow these steps:
Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.
If you wish to exchange an item for a different size, color, or design, please follow the returns process mentioned above. Once the returned item is received and inspected, we will process the exchange and ship the replacement item to you.
Return shipping costs are generally the responsibility of the customer. In cases where the return is due to an error on our part (e.g., incorrect item shipped, damaged item), Pixite will cover the return shipping costs.
Certain items, such as personalized and custom-designed products, may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.
If you receive a damaged or defective item, please contact us at [email protected] within 24 hours of receiving the item. We will work with you to resolve the issue and provide a replacement, exchange, or refund as appropriate.
If you have any questions or concerns about our Return Policy, please contact us at [email protected].